Telephonist

Main responsabilities

• Enter client calls in our software and make data entries
• Edit calls in progress
• Answer information demands from clients about calls in progress
• Send invoices periodically
• Digitize delivery bills when required
• Close calls in progress when they are done
• Conduct proof of delivery searches
• Give customers our 'catalog' prices

Qualifications

• Minimum of 2 years experience as a telephonist
• Pertinent experience in customer service
• Resourcefulness, continuous willingness to learn, autonomy
• Person focused on customer service and satisfaction
• Great ability to work in teams and under pressure
• Good adaptability to change
• Capacity to solve problems quickly
• Great ease with computer systems and programs
• Versatile, disciplined and organized person
• Sense of organisation and planification
• Bilinguism (french, english) an asset
• Flexibility in terms of work schedule

Terms :

• Competitive salary based on experience and studies
• Work schedule
• Monday to Friday
• Day only
• 40h per week
• Group insurance
• Vacations
• VRSP